Shipping Policy – Lillypulitzen

At Lillypulitzen, we strive to get your resort wear—from flowy dresses and performance activewear to stylish swimwear, cozy loungewear, and curated accessories—delivered to you in a timely and reliable manner. This Shipping Policy outlines key details about our shipping process, including destinations, methods, timelines, and important considerations to help you understand how your order will be handled.

1. Shipping Destinations

Currently, we offer shipping to select regions to ensure we can maintain consistent delivery standards. Our supported shipping destinations include the contiguous United States, Canada, and a range of European countries (e.g., the United Kingdom, France, Germany, Italy, and Spain).

For international orders (outside the contiguous United States), please note that you may be responsible for additional charges imposed by your country’s customs authorities. These charges typically include customs duties, import taxes, and handling fees, and they are not included in your order total. Customs policies vary by country, so we recommend checking with your local customs office to understand potential costs and requirements before placing an international order. We have no control over these customs charges, and they are the sole responsibility of the recipient.

2. Order Processing Time

Before your order is shipped, it must go through a processing phase to ensure accuracy and prepare items for delivery. Most orders are processed within 1-2 business days of being placed. Business days exclude weekends (Saturday and Sunday) and major holidays (e.g., Christmas Day, Thanksgiving Day, New Year’s Day).

During peak seasons or promotional events (such as summer sales, Black Friday, or holiday shopping periods), order volume may increase significantly. This can extend processing time to up to 3 business days. If there is a delay in processing your order beyond this timeframe, we will notify you via email with an updated estimated shipping date and any relevant details.

3. Shipping Methods & Delivery Timelines

We partner with trusted shipping carriers to offer a range of shipping methods, each with distinct delivery timelines to suit your needs. The available shipping methods for your order will depend on your shipping destination, and you can select your preferred option during the checkout process.

Domestic Shipping (Contiguous United States)

Standard Shipping: This is our most common shipping method for domestic orders. After your order is processed, delivery typically takes 3-5 business days. Delivery times are calculated from the date your order is shipped (not the date it is placed) and may vary slightly based on your location within the contiguous United States (e.g., rural areas may experience a 1-2 day delay compared to urban areas).
Expedited Shipping: For customers who need their items sooner, we offer expedited shipping. After processing, expedited shipping delivers orders within 2-3 business days. This method is available at an additional cost, which will be displayed during checkout based on your location and order weight.

International Shipping (Canada & European Countries)

International shipping timelines are longer due to additional transit distances and potential customs processing.

For Canada, standard shipping typically takes 7-10 business days after order processing.
For European countries, standard shipping generally takes 8-12 business days after processing.

Please note that international delivery times can be extended by customs processing delays, which are outside our control. These delays may add 2-5 business days to the total delivery time in some cases.

4. Shipping Tracking

Once your order has been shipped, we will send you a shipping confirmation email to the address you provided during checkout. This email includes a unique tracking number and a link to the shipping carrier’s website, where you can monitor the progress of your package in real time.

Tracking information may take 24-48 hours to become active on the carrier’s website after your shipping confirmation email is sent. This is because the carrier needs time to scan and update the package’s status in their system. If you do not see tracking updates after 48 hours, we recommend checking the carrier’s website directly using the provided tracking number, or contacting our customer service team for assistance.

If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbors, or your building management (if applicable) to see if the package was accepted on your behalf. Delivery carriers may also leave packages in a secure location (e.g., a porch, garage, or mailroom) if you are not available to receive them. If you still cannot locate your package after checking these options, contact us within 3 business days of the reported delivery date so we can assist with investigating the issue with the carrier.

5. Address Accuracy

It is crucial to provide a complete and accurate shipping address during checkout, as incorrect or incomplete addresses can lead to delivery delays, lost packages, or additional charges. We cannot be held responsible for packages that are delayed, returned, or lost due to an incorrect address provided by the customer.

If you need to update your shipping address after placing an order, you must contact our customer service team at [email protected] within 24 hours of order placement. We cannot guarantee address changes after this timeframe, as your order may already be processed and prepared for shipment. If a package is returned to us due to an incorrect address, you will be responsible for covering the cost of reshipping the package to the correct address.

6. Undeliverable Packages

In some cases, packages may be marked as undeliverable by the shipping carrier. Common reasons for undeliverable packages include an incorrect or incomplete address, the recipient being unavailable to accept delivery (and no alternative delivery option being available), or the package being refused by the recipient.

If your package is deemed undeliverable and returned to our warehouse, we will notify you via email within 2 business days of receiving the returned package. At this point, you have two options:

Request that we reship the package to a corrected address (you will be responsible for paying the reshipping fee).
Cancel the order and receive a refund for the item cost (excluding any original shipping fees paid).

If we do not receive a response from you within 7 business days of our notification, we will automatically process a refund for the item cost (excluding original shipping fees) to your original payment method.

7. Contact Us for Shipping Inquiries

If you have questions about your order’s shipping status, need to update your address, or have concerns about delivery, please contact our customer service team at [email protected]. Include your order number and a detailed description of your inquiry in your email, and we will respond within 1-2 business days to assist you.

Thank you for choosing Lillypulitzen. We appreciate your patience as we work to get your resort wear delivered to you as smoothly as possible.