Terms of Purchase – Lillypulitzen

Welcome to Lillypulitzen, your destination for premium women’s resort wear—including dresses, activewear, swimwear, loungewear, and accessories. By placing an order on our website, you agree to comply with and be bound by the following Terms of Purchase. These terms outline the rules, obligations, and rights governing transactions between you (the “Customer”) and Lillypulitzen (the “Seller”). Please read them carefully before making a purchase.

1. Acceptance of Terms

By browsing our website, adding items to your cart, and completing the checkout process, you confirm that you have read, understood, and accepted these Terms of Purchase, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on our website). We reserve the right to update these terms from time to time; any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are made constitutes acceptance of the revised terms.

2. Eligibility to Purchase

To place an order on Lillypulitzen, you must:

  • Be at least 18 years of age (or have the consent of a parent/legal guardian if you are under 18).
  • Provide accurate, complete, and current information during checkout (including contact details, shipping address, and payment information).
  • Have a valid payment method accepted by our website (e.g., credit card, debit card, PayPal, Apple Pay, Google Pay).
  • Be legally capable of entering into a binding contract.

3. Order Placement & Confirmation

3.1 Order Submission

When you submit an order through our website, you are making an offer to purchase the selected items at the listed price (in USD, as specified in Section 4). All orders are subject to our acceptance, and we reserve the right to reject or cancel an order for any reason, including but not limited to:

  • Items being out of stock or incorrectly priced (due to technical errors or human error).
  • Suspicious or fraudulent payment activity.
  • Incomplete or inaccurate shipping/contact information.

3.2 Order Confirmation

Upon successful submission of your order, you will receive an automated email acknowledging receipt of your order (the “Order Acknowledgment”). This email is not a confirmation of acceptance—your order will be confirmed only after we verify stock availability, payment validity, and shipping details, at which point we will send a separate “Order Confirmation Email” with your order number, item details, and shipping information. The contract between you and Lillypulitzen is formed when we send the Order Confirmation Email.

3.3 Order Modifications/Cancellations

Once you receive the Order Confirmation Email, modifications (e.g., changing item size/color, updating shipping address) or cancellations are subject to our ability to adjust the order before it is processed. To request a modification or cancellation, contact our customer service team at [email protected] within 24 hours of receiving the Order Confirmation Email. We cannot guarantee modifications or cancellations after this timeframe, as your order may already be in the shipping preparation phase (per our 1-3 day shipping timeline outlined in Section 5).

4. Pricing & Payment

4.1 Currency & Pricing

All prices displayed on our website, as well as all charges related to your order (including taxes, if applicable), are quoted in United States Dollars (USD). We reserve the right to change prices for any item at any time without prior notice; however, the price charged for your order will be the price displayed at the time you complete checkout (provided the item is in stock and no pricing errors exist).

4.2 Taxes

Taxes (e.g., sales tax, value-added tax) may be applied to your order based on your shipping destination and local tax laws. Any applicable taxes will be calculated and added to your order total during checkout. You are responsible for paying all taxes associated with your purchase, unless you are eligible for a tax exemption (and provide valid documentation of such exemption before order processing).

4.3 Payment Methods

We accept the following payment methods for orders:

  • Major credit cards (Visa, Mastercard, American Express, Discover).
  • Debit cards (linked to a checking/savings account).
  • Digital wallets (PayPal, Apple Pay, Google Pay).

By providing a payment method, you confirm that you are authorized to use it (e.g., you are the cardholder or have the cardholder’s permission). We use secure, PCI DSS-compliant payment processors to protect your payment information—Lillypulitzen does not store full credit card details or sensitive payment data.

4.4 Payment Processing

Payment will be charged to your selected payment method at the time you complete checkout (or shortly after, if additional verification is required). If payment is declined (e.g., insufficient funds, expired card, fraud alert), your order will not be processed, and we will notify you via email to resolve the issue.

5. Shipping & Delivery

5.1 Order Processing & Shipping Timeline

We strive to process and ship all orders within 1-3 business days of receiving the Order Confirmation Email (business days exclude weekends and major holidays). After shipping, you can expect delivery of your order within 6-12 business days from the date of shipment. This timeline applies to all global destinations, and no additional distinction is made between domestic and international delivery windows.

5.2 Global Free Shipping

Lillypulitzen offers free standard shipping on all orders worldwide, with no minimum purchase requirement. This free shipping benefit is automatically applied to your order during checkout—no promo code is needed. We do not offer expedited shipping options at this time; all orders are shipped via our standard, tracked shipping method (details in Section 5.3).

5.3 Shipping Tracking

Once your order is shipped, you will receive a Shipping Confirmation Email containing a unique tracking number and a link to monitor your package’s progress. Tracking information may take 24-48 hours to become active (due to carrier processing). If you do not receive tracking details within 4 business days of your Order Confirmation Email, contact our customer service team for assistance.

5.4 Delivery Responsibilities

Lillypulitzen is responsible for ensuring your order is shipped within the 1-3 day processing window and providing accurate tracking information. However, once the package is in the possession of the shipping carrier, we are not liable for delays caused by factors outside our control (e.g., customs hold-ups, carrier errors, extreme weather, or delivery address inaccuracies provided by you). You are responsible for providing a complete, accurate shipping address—we cannot be held liable for lost, delayed, or returned packages due to incorrect address information.

6. Returns & Refunds

6.1 Return Eligibility & Timeline

You may return any unused, unworn, and undamaged items (with original tags, labels, and packaging intact) for a refund within 60 days of the delivery date (as confirmed by tracking information). The following items are non-returnable:

  • Final sale items (clearly marked “Final Sale” on the product page at checkout).
  • Custom or personalized items (e.g., monogrammed accessories).
  • Swimwear without the original hygiene liner attached.

To initiate a return, contact our customer service team at [email protected] with your order number, item details, and reason for return. We will provide a pre-paid return shipping label (global free return shipping is included) and step-by-step instructions for sending the item back.

6.2 Refund Processing

Once we receive and inspect your returned item (to confirm it meets eligibility requirements), we will process your refund within 5-10 business days of inspection. Refunds will be issued to the original payment method used for your order (e.g., credit card, PayPal). The time it takes for the refund to appear in your account may vary by your bank or payment provider (typically 2-3 additional business days).

Please note: Original shipping costs are not deducted from refunds (as we offer global free shipping), and we do not refund return shipping costs (as we provide pre-paid return labels). If your return is rejected (e.g., item is worn, tags are missing), we will notify you via email and arrange to ship the item back to you (no additional charge to you).

7. Item Availability & Backorders

Most items displayed on our website are in stock and ready to ship. However, in rare cases, an item may become out of stock after you place an order (due to high demand or inventory errors). If this occurs, we will notify you via email within 2 business days of order processing to:

  • Offer a refund for the out-of-stock item (processed per Section 6.2).
  • Suggest a similar in-stock item (if available) at the same price.
  • Provide an estimated restock date (if you wish to wait for the item to be replenished).

You may choose any of the above options; if we do not receive a response from you within 5 business days, we will automatically process a refund for the out-of-stock item.

8. Limitation of Liability

Lillypulitzen’s liability for any claims related to your order (e.g., damaged items, delayed delivery, order cancellation) is limited to the total amount you paid for the affected items. We shall not be liable for any indirect, incidental, consequential, or special damages (e.g., lost profits, inconvenience, missed events) arising from your purchase or use of our products, except where such liability is required by law (e.g., for personal injury caused by our negligence).

9. Governing Law

These Terms of Purchase shall be governed by and construed in accordance with the laws of the State of United States of America, without regard to its conflict of laws principles. Any disputes arising from or related to your purchase shall be resolved through informal negotiation first; if negotiation fails, disputes may be submitted to the courts for resolution.

10. Contact Us

If you have questions, concerns, or disputes related to these Terms of Purchase or your order, please contact our customer service team at:

  • Email: [email protected]
  • Response Time: We aim to reply to all inquiries within 1-2 business days.

Thank you for choosing Lillypulitzen. We appreciate your trust in our brand and look forward to providing you with exceptional resort wear and a seamless shopping experience.